Why can’t I see the real-time map?
The real-time map is only available from 2 hours before your estimated time window begins. i.e. if the estimated time window is 10:00am – 12:00pm then the map will only be displayed after 8am and no sooner. If your real-time map is not showing 2 hours before your estimated time window then this indicates that no GPS data is being received from the van. This is either be because the van is a hired van (not part of the official Sciensus fleet) or there is a technical fault in the data being received by the system.
Other articles in this section
- What is the purpose of Patient Reported Outcome Measures (PROMs)?
- How will my responses be used when I complete a PROM?
- Why am I being asked to complete a PROM?
- What is a PROM?
- Are goals and reminders mandatory?
- Does Sciensus have access to the goals and reminders I set for myself?
- How often should I review my goals?
- Are there examples of types of goals I could set?
- What is the benefit of setting goals and reminders?
- How do goals and reminders work?
- I have a question which isn’t listed here, who can I contact?
- I’ve spotted some of my information on the app is incorrect. What should I do?
- What do I do if my device is lost or stolen?
- Can I recommend the app to my friends and family?
- Where can I leave feedback on the app?
- The ‘Oops something went wrong’ message keeps appearing, what should I do?
- My app isn’t showing all the features, what should I do?
- I’m in the app and have a query, how can I get help?
- What features does the app give me?
- Is using the app optional?
- Does the app show me the status of my prescription?
- How do I log out of the app?
- When I try to login, I see the “Account not found” error message
- My username is not recognised
- I forgot my username, what should I do?
- How do I Log In?
- I need to order more ancillaries, but the app won’t allow me to change the quantities, what should I do?
- How do I order a sharps bin using the app?
- My sharps bin is full, can I use the app to order a new one and organise collection of the full one?
- Can I order my ancillaries using the app?
- I’ve confirmed my delivery date and have received a SMS of my delivery window, but I am now not going to be in to receive it, what can I do?
- Can I change or edit my delivery in the app?
- Can I get reminders for my delivery date?
- When will I know my 2-hour delivery slot in the app?
- What happens if my delivery is cancelled?
- What happens if my delivery is delayed?
- Can I have an exact time of delivery?
- Can I request an evening or weekend delivery using the app?
- Can I choose a specific time slot for my delivery?
- Can I request my delivery to be left in a safe place?
- I don’t think the delivery status showing in the app is correct. What should I do?
- How do I book my next delivery in the app?
- I am 13 and have been given access to the NHS app by my doctor’s surgery https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/who-can-use-the-nhs-app/why can’t I have access to the Sciensus app until I am 16?
- We are parents/guardians with shared parental responsibility for our child who is under 16, why can only one of us have access to our child’s account in the app?
- I am under 16, why can’t I manage my own account?
- Do all patients, on service with Sciensus, have access to the app?
- I’d like to use the app, but I haven’t received an invitation, what should I do?
- When creating an account, why do I get the ‘Oops, something went wrong’, message?
- When I try to register, it tells me I am not eligible – why is that?
- Why isn’t the app downloading?
- What devices do I need to use the app?
- How do I download the app?
- Can I download the app on more than one device?