Can I have an exact time of delivery?
We understand that receiving your delivery on time is important to you. Whilst we are unable to provide an exact delivery time, we can however provide you with a 2-hour window for your delivery. Furthermore, we have a track and trace feature where you will be able to access a real-time map of the driver’s location within your estimated time window. To ensure that you receive your delivery without any issues, please make sure that you or a nominated person will be available to receive it during the time slot provided.
Other articles in this section
- How will my responses be used when I complete a PROM?
- What is the purpose of Patient Reported Outcome Measures (PROMs)?
- Why am I being asked to complete a PROM?
- What is a PROM?
- Are goals and reminders mandatory?
- Does Sciensus have access to the goals and reminders I set for myself?
- How often should I review my goals?
- Are there examples of types of goals I could set?
- What is the benefit of setting goals and reminders?
- How do goals and reminders work?
- I have a question which isn’t listed here, who can I contact?
- I’ve spotted some of my information on the app is incorrect. What should I do?
- What do I do if my device is lost or stolen?
- Can I recommend the app to my friends and family?
- I think somebody may have accessed my Sciensus Intouch app, as the time and date given of last login is incorrect. What should I do?
- Where can I leave feedback on the app?
- The ‘Oops something went wrong’ message keeps appearing, what should I do?
- My app isn’t showing all the features, what should I do?
- I’m in the app and have a query, how can I get help?
- What features does the app give me?
- Is using the app optional?
- Does the app show me the status of my prescription?
- I think somebody may have accessed my Sciensus Intouch app, as the time and date given of last login is incorrect. What should I do?
- How do I log out of the app?
- How do I reset my log in code (PIN)?
- When I try to login, I see the “Account not found” error message
- My username is not recognised
- My password is not recognised
- I forgot my password, what should I do?
- I forgot my username, what should I do?
- How do I Log In?
- I need to order more ancillaries, but the app won’t allow me to change the quantities, what should I do?
- How do I order a sharps bin using the app?
- My sharps bin is full, can I use the app to order a new one and organise collection of the full one?
- Can I order my ancillaries using the app?
- I’ve confirmed my delivery date and have received a SMS of my delivery window, but I am now not going to be in to receive it, what can I do?
- Can I change or edit my delivery in the app?
- Can I get reminders for my delivery date?
- When will I know my 2-hour delivery slot in the app?
- What happens if my delivery is cancelled?
- What happens if my delivery is delayed?
- Why can’t I see the real-time map?
- Can I request an evening or weekend delivery using the app?
- Can I choose a specific time slot for my delivery?
- Can I request my delivery to be left in a safe place?
- I don’t think the delivery status showing in the app is correct. What should I do?
- How do I book my next delivery in the app?
- I am 13 and have been given access to the NHS app by my doctor’s surgery https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/who-can-use-the-nhs-app/ why can’t I have access to the Sciensus app until I am 14?
- We are parents/guardians with shared parental responsibility for our child who is under 14, why can only one of us have access to our child’s account in the app?
- I am under 14, why can’t I manage my own account?
- Do all patients, on service with Sciensus, have access to the app?
- I’d like to use the app, but I haven’t received an invitation, what should I do?
- When creating an account, why do I get the ‘Oops, something went wrong’, message?
- When creating an account why is my password not accepted?
- When creating an account why is my username not accepted?
- When I try to register, it tells me I am not eligible – why is that?
- Why isn’t the app downloading?
- What devices do I need to use the app?
- How do I download the app?
- Can I download the app on more than one device?