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02/12/2024 – We are currently experiencing issues with our digital ‘contact us’ forms. We appreciate your patience and understanding as we work to resolve this. For urgent matters, please contact us via 0333 103 9499. Alternatively, please email us at generalenquries@sciensus.com with your Full Name, DOB, Postcode and the details of your query.

Why isn’t the app downloading?

Please make sure that your internet connection is strong by checking your Wi-Fi or mobile data.

Additionally, verify that your device has enough storage space by checking its storage capacity. To ensure a smooth experience, please make sure that your device is not low on space, as this may prevent apps from downloading and installing properly. 

To check storage space: 

  • iOS – Go to Settings > General > iPhone storage  
  • Android – Go to Apps > Settings > Device maintenance or device care  

With this step, you will be able to see how much storage is left on your device, so you can make sure that there is enough room for the app to be downloaded and installed. 

When trying to download the app from the Apple Store or Google Play Store, you may receive the message “This app is not compatible with your device.” This could mean that the software on your device is too outdated to support the app. To fix this, you can try updating your device’s software. 

  • iPad: Apple iPad (iOS v12.4 or later)
  • Android Tablet: (v5 or later)
  • Mobiles: iOS (v12.4 or later), Android (v5 or later)

It’s possible that your device may be too old and unable to support the software or the newer versions, which could be the reason for the issue. 

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