Get help faster with the Sciensus In touch app

More and more of our patients use live chat in the Intouch app to get support without waiting in a phone queue.

With the app, you can:
✓ Get instant answers from FAQs 24/7
✓ Chat with our Patient Services Team on live chat
✓ Access support for longer hours than our phone lines

Live chat opening hours
Monday to Friday: 8am-7:45pm
Saturday and Sunday: 8am-4:15pm

Sciensus Intouch app

Manage deliveries, track orders and chat with our Patient Services Team.

Frequently asked questions

Find answers to common questions about deliveries, prescriptions and support.

Downloadable resources

Access patient information, guides and useful resources.

Prefer to contact us by phone?

If you’d rather speak with our Patient Services Team, you can call:

0333 103 9499

Monday to Friday: 8am-6pm
Saturday: 8am-1pm