When I try to register, it tells me I am not eligible – why is that?
Our app is being made available to patients, over 18, in phases, to make sure we get it right for everyone. The majority of the 230,000 patients receiving our services are prescribed medications and ancillaries which integrate with our app. Other patients receive medications which are a little more complex. This means that they may require a call from one of our teams to arrange the delivery and conduct a stock check. Currently, these patients are not eligible to use the app, but we are working hard to develop the app so it can eventually serve those patients in the future.
Other articles in this section
- What is the purpose of Patient Reported Outcome Measures (PROMs)?
- How will my responses be used when I complete a PROM?
- Why am I being asked to complete a PROM?
- What is a PROM?
- Are goals and reminders mandatory?
- Does Sciensus have access to the goals and reminders I set for myself?
- How often should I review my goals?
- Are there examples of types of goals I could set?
- What is the benefit of setting goals and reminders?
- How do goals and reminders work?
- I have a question which isn’t listed here, who can I contact?
- I’ve spotted some of my information on the app is incorrect. What should I do?
- What do I do if my device is lost or stolen?
- Can I recommend the app to my friends and family?
- Where can I leave feedback on the app?
- The ‘Oops something went wrong’ message keeps appearing, what should I do?
- My app isn’t showing all the features, what should I do?
- I’m in the app and have a query, how can I get help?
- What features does the app give me?
- Is using the app optional?
- Does the app show me the status of my prescription?
- How do I log out of the app?
- When I try to login, I see the “Account not found” error message
- My username is not recognised
- I forgot my username, what should I do?
- How do I Log In?
- I need to order more ancillaries, but the app won’t allow me to change the quantities, what should I do?
- How do I order a sharps bin using the app?
- My sharps bin is full, can I use the app to order a new one and organise collection of the full one?
- Can I order my ancillaries using the app?
- I’ve confirmed my delivery date and have received a SMS of my delivery window, but I am now not going to be in to receive it, what can I do?
- Can I change or edit my delivery in the app?
- Can I get reminders for my delivery date?
- When will I know my 2-hour delivery slot in the app?
- What happens if my delivery is cancelled?
- What happens if my delivery is delayed?
- Why can’t I see the real-time map?
- Can I have an exact time of delivery?
- Can I request an evening or weekend delivery using the app?
- Can I choose a specific time slot for my delivery?
- Can I request my delivery to be left in a safe place?
- I don’t think the delivery status showing in the app is correct. What should I do?
- How do I book my next delivery in the app?
- I am 13 and have been given access to the NHS app by my doctor’s surgery https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/who-can-use-the-nhs-app/why can’t I have access to the Sciensus app until I am 16?
- We are parents/guardians with shared parental responsibility for our child who is under 16, why can only one of us have access to our child’s account in the app?
- I am under 16, why can’t I manage my own account?
- Do all patients, on service with Sciensus, have access to the app?
- I’d like to use the app, but I haven’t received an invitation, what should I do?
- When creating an account, why do I get the ‘Oops, something went wrong’, message?
- Why isn’t the app downloading?
- What devices do I need to use the app?
- How do I download the app?
- Can I download the app on more than one device?