Can I choose a specific time slot for my delivery?
The app allows you to book a delivery date which is an 8 am to 8 pm slot. If you have signed up to our text messaging service and you have a valid mobile number, you will receive, an SMS with your 2-hour delivery slot 24 hours before your delivery.
Your delivery contains vital medication. Therefore, we would ask that when you choose your 8 am to 8 pm slot, please ensure you select a date when you will either be able to receive your delivery, or when your nominated person can receive it on your behalf. This is to ensure we are able to support as many patients as possible and keep medicines wastage to a minimum.
Other articles in this section
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- How will my responses be used when I complete a PROM?
- Why am I being asked to complete a PROM?
- What is a PROM?
- Are goals and reminders mandatory?
- Does Sciensus have access to the goals and reminders I set for myself?
- How often should I review my goals?
- Are there examples of types of goals I could set?
- What is the benefit of setting goals and reminders?
- How do goals and reminders work?
- I have a question which isn’t listed here, who can I contact?
- I’ve spotted some of my information on the app is incorrect. What should I do?
- What do I do if my device is lost or stolen?
- Can I recommend the app to my friends and family?
- Where can I leave feedback on the app?
- The ‘Oops something went wrong’ message keeps appearing, what should I do?
- My app isn’t showing all the features, what should I do?
- I’m in the app and have a query, how can I get help?
- What features does the app give me?
- Is using the app optional?
- Does the app show me the status of my prescription?
- How do I log out of the app?
- When I try to login, I see the “Account not found” error message
- My username is not recognised
- I forgot my username, what should I do?
- How do I Log In?
- I need to order more ancillaries, but the app won’t allow me to change the quantities, what should I do?
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- Can I change or edit my delivery in the app?
- Can I get reminders for my delivery date?
- When will I know my 2-hour delivery slot in the app?
- What happens if my delivery is cancelled?
- What happens if my delivery is delayed?
- Why can’t I see the real-time map?
- Can I have an exact time of delivery?
- Can I request an evening or weekend delivery using the app?
- Can I request my delivery to be left in a safe place?
- I don’t think the delivery status showing in the app is correct. What should I do?
- How do I book my next delivery in the app?
- I am 13 and have been given access to the NHS app by my doctor’s surgery https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/who-can-use-the-nhs-app/why can’t I have access to the Sciensus app until I am 16?
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- When creating an account, why do I get the ‘Oops, something went wrong’, message?
- When I try to register, it tells me I am not eligible – why is that?
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- What devices do I need to use the app?
- How do I download the app?
- Can I download the app on more than one device?