What if my medication is not stored at the right temperature or the fridge fails?
If at any point your medication is stored outside of the recommended storage temperature, then please contact our Patient Services Team. They will then pass your call to one of our Pharmacy Team who will be able to offer you guidance and advice.
Other articles in this section
- How do I change my contact information or any details on my account?
- How do I nominate someone who can communicate on my behalf?
- How do I change my contact information or any details on my account?
- How much buffer stock should I have and when should I receive my next delivery?
- My referring centre has changed my medicines, do I need to do anything?
- What happens if my dose changes?
- What should I do if I suspect my medication is faulty?
- How should I safely dispose of used needles, syringes or pen devices?
- What should I do if my medication is out of date?
- How do I keep my medicines cold if there’s a power outage?
- How do I store my medication?
- What do I need to know about the delivery boxes containing my medication?