How do I change my contact information or any details on my account?
Please let us know as soon as possible if you move to a new address or change any of your contact details such as your mobile number and email address. That way we can
keep your records up to date and can contact you to arrange your scheduled delivery. You can update your details at any time by contacting our patient services team through the contact us web form (choose I want to change my details option), contact us on the app or by phone.
Other articles in this section
- How do I nominate someone who can communicate on my behalf?
- How much buffer stock should I have and when should I receive my next delivery?
- My referring centre has changed my medicines, do I need to do anything?
- What happens if my dose changes?
- What should I do if I suspect my medication is faulty?
- How should I safely dispose of used needles, syringes or pen devices?
- What should I do if my medication is out of date?
- How do I keep my medicines cold if there’s a power outage?
- What if my medication is not stored at the right temperature or the fridge fails?
- How do I store my medication?
- What do I need to know about the delivery boxes containing my medication?