Sciensus Intouch app
General query
Tracking your delivery
PROMs
Setting a goal
Prescription status
Logging in
Creating an account
Downloading the app
Arranging a delivery
Questions about Sciensus Intouch app
- We are parents/guardians with shared parental responsibility for our child who is under 16, why can only one of us have access to our child’s account in the app?
- How do I book my next delivery in the app?
- I am 13 and have been given access to the NHS app by my doctor’s surgery https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/who-can-use-the-nhs-app/why can’t I have access to the Sciensus app until I am 16?
- I don’t think the delivery status showing in the app is correct. What should I do?
- Can I choose a specific time slot for my delivery in the app?
- Can I request an evening or weekend delivery using the app?
- Can I have an exact time of delivery?
- What happens if my delivery is delayed?
- Why can’t I see the real-time map?