When can I book my next delivery?
The easiest way to manage your deliveries is through the Sciensus Intouch app. Once your order is available to book, you will see an arrange delivery tile on the Home screen. You will also receive an SMS or email notification letting you know it’s ready to book. If you think you might miss a dose, please connect to an agent for support. If your prescription is still with the hospital, please see “Prescription Query” for more information. If you do not have the app or if your order cannot be booked via the App, rest assured we will call you to book your delivery.
Other articles in this section
- How can I order or get a sharps bin collected?
- How do I book an urgent delivery?
- I won’t be home to receive my delivery.
- How to track your delivery?
- How can I add ancillaries (wipes, swabs etc)?
- How can I change my delivery date or address?
- I’m nearly out of my medication, when can I order more?
- When will my medication be delivered?
- I missed my delivery, will it get rescheduled?
- How do I cancel my delivery?
- What should I do if I need a new prescription delivery?
- How can I amend my delivery?
- Can I have an exact time of delivery?
- Can I request an evening delivery?
- How do I arrange my next delivery?
- I need regular blood tests. Will this affect the delivery of my medication?
- Can I nominate someone to take my delivery?
- How do I know what time my delivery will be arriving?