How can I change my delivery date or address?
You can change your order up to 5 working days before delivery. This can be done via the Sciensus Intouch app by selecting your confirmed order from the Home screen and choosing “Change”. Then, follow the steps to change your delivery. You can amend the delivery date and/or address. If you do not have the app or if you need to change or cancel medication on your order or if your delivery is due in less than 5 working days, please contact us.
Other articles in this section
- How can I order or get a sharps bin collected?
- How do I book an urgent delivery?
- When can I book my next delivery?
- I won’t be home to receive my delivery.
- How to track your delivery?
- How can I add ancillaries (wipes, swabs etc)?
- I’m nearly out of my medication, when can I order more?
- When will my medication be delivered?
- I missed my delivery, will it get rescheduled?
- How do I cancel my delivery?
- What should I do if I need a new prescription delivery?
- How can I amend my delivery?
- Can I have an exact time of delivery?
- Can I request an evening delivery?
- How do I arrange my next delivery?
- I need regular blood tests. Will this affect the delivery of my medication?
- Can I nominate someone to take my delivery?
- How do I know what time my delivery will be arriving?