How to track your delivery?
You will receive tracking updates via SMS but for real-time tracking, please use the Sciensus Intouch app. On the day of your delivery, you will be able to track your order, including the estimated delivery time and your drop number. You will also receive: a 4-hour delivery window approximately 48 hours before your delivery, and then a 2-hour delivery window approximately 24 hours before your delivery. For orders delivered through other carriers (such as UPS or Royal Mail), tracking and time-window updates may vary. You will receive updates based on the carrier’s tracking service separately.
Other articles in this section
- How can I order or get a sharps bin collected?
- How do I book an urgent delivery?
- When can I book my next delivery?
- I won’t be home to receive my delivery.
- How can I add ancillaries (wipes, swabs etc)?
- How can I change my delivery date or address?
- I’m nearly out of my medication, when can I order more?
- When will my medication be delivered?
- I missed my delivery, will it get rescheduled?
- How do I cancel my delivery?
- What should I do if I need a new prescription delivery?
- How can I amend my delivery?
- Can I have an exact time of delivery?
- Can I request an evening delivery?
- How do I arrange my next delivery?
- I need regular blood tests. Will this affect the delivery of my medication?
- Can I nominate someone to take my delivery?
- How do I know what time my delivery will be arriving?