We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue. https://www.sciensus.com/help/help-and-support/#patient-contact

Sciensus service helps patient maintain quality of life.
12 January 2023

January, from Middlesex, has been receiving treatment at home for ankylosing spondylitis, a form of spinal arthritis, with Sciensus for over a year. She spoke about her experience and the benefits of using Sciensus’ service to manage her medication. 

January was referred to Sciensus when her hospital consultant started her on some new medication which needed to be injected.  

January said: “It was all very new to me and having to inject yourself is quite daunting. When I started with Sciensus I had two home visits from the nurse, training me in how to self-administer drugs through injection. That gave me a lot of confidence.” 

Being able to discuss her treatment over the phone with a Sciensus pharmacist and ask questions was also a benefit and saved her from having to physically go into a pharmacy in order to get advice.  

Before she was referred to Sciensus, January had to order and collect her medication from a community pharmacy and occasionally a hospital pharmacy, which was challenging to fit around her work schedule and could involve a long wait. 

January said: “Now it’s incredibly easy because Sciensus delivers the medication to me. They will also take away the sharps bin when it’s full and provide me with a new one.” 

January has also used the Sciensus Care Bureau to communicate with nurses. She said: “I find it very reassuring that somebody is always there at the end of the line. I don’t have a direct line to my hospital consultant but with Sciensus I know that I can always contact them if I have questions. 

“The nurses can also provide advice about travelling with medication; it’s great to have that support for when I travel abroad.” 

January praised the positive impact that Sciensus’ services have had on her quality of life, saying:  

“When you have a condition that impacts your life you want to try and manage what you can so that the impact is not overwhelming. The convenience and time-saving factors offered by Sciensus mean that managing my medication has as little impact on my life as possible.  

“I’m a mum with two kids and I work as a teacher so work and family keep me busy. The Sciensus service has been great for helping me maintain a good quality of life.”