Skip to content

I am not going to be in, how do I change my delivery?

So that we can support as many patients as possible, and prevent medicines wastage, it is important that you agree, or choose, a delivery date where you know you will be in to receive your medication.

If you’re not going to be home to receive your delivery, it is vital you let us know as soon as possible.  Please remember that to prevent any disruption to your treatment, we can deliver your medication to a named individual instead – a person (or persons aged 16 years or over) you have nominated to accept the delivery on your behalf.

The easiest way to amend your delivery is via the app, where you can instantly make these changes. To make a change to your delivery date select ‘Confirmed Delivery’ and amend your order to a date that suits you. You can also change your delivery address and ancillaries if you need to. If you have missed your time frame to make changes to your order, or are not using the app, please let us know your changes via the ‘contact us’ form on our website or by phone.

Other articles in this section