We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

Who we will share your information with

We want to maintain your trust and protect your personal information, and when we share your personal information we are doing so because it is essential to enable SPSL to provide a service to you.

In “Where we get your information from” section we have detailed the sources from which we may receive personal information about you, but we also share your personal information with the same sources, including partners and suppliers which work on behalf of us.

  • Companies in the SPSL Group – who carry out functions on our behalf.
  • Referring establishment (NHS/Private consultants/GP surgeries/ and other health professional) on whose behalf we deliver services.
  • Delivery Agents – companies/organisations that deliver your medication and any devices on our behalf
  • Professional service providers – our IT providers and website hosts who help us run our business
  • Regulators – Care Quality Commission, Information Commissioner’s Office, Medicines and Healthcare Products Regulatory Agency
  • Insurance Companies and Legal representatives – for the purposes of defending or instigating a claim
  • Private Medical Insurance – if they fund your care
  • Legal – Solicitors, Legal Representatives acting on your behalf or managing any claim, arranging  your treatment for you and paying for your care.
  • Law Enforcement Agencies – for the purposes of prevention and detection of crime or fraud
  • Auditors – external or internal as part of our performance reporting or compliance with legal / regulatory obligations
  • Pharmaceutical Companies – in a pseudonymised format which does not identify a specific patient.
  • Medicine Manufactures – only where you have provided consent to do so.
  • Other third parties who require access to your personal information for specific and limited purposes.