We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

Virtual ward

The Sciensus Clinical team work closely with the NHS and other organisations to complete your hospital treatment pathway in the comfort of your own home on our virtual ward. This gives patients across the UK the chance to avoid or shorten hospital stays and receive the treatment and care they need, where they feel most comfortable.


How we will support you

We’ll be visiting you regularly to give you treatment and care at home. Between visits, you’ll also be able to call our 24-hour clinical advice service. It’s run by qualified healthcare professionals who’ll always be happy to give you extra advice and support.

Our team is made up of clinicians, physiotherapists, occupational therapists, and healthcare support professionals, who’ll all treat you with care and respect, listen to your concerns and answer your questions. They’ll work closely together, as well as with your consultant and other healthcare professionals, putting together a care plan and providing seamless support.

During the time you’re looked after by our team, you’ll stay under the overall care of your NHS hospital consultant. We’ll always let you know who’s responsible for your care plan and make sure you’re involved in any decisions or changes.

No, you’re still an NHS patient, so there are no extra costs for your care

Your local NHS referring centre has agreed that we can provide patients in your region with:

  • Intravenous therapy
  • Care after an operation
  • Treatment for acute illnesses
  • Care for chronic conditions
  • Wound-healing treatment
  • Pain and nausea control
  • Help taking prescription medicines
  • Pathology sample collection (including blood)
  • Personal care, like assistance with activities of daily living
  • Physiotherapy
  • Occupational therapy

Emergencies and extra help

Get advice from our clinicians, 24 hours a day on: 0800 141 2598 In an emergency, always call 999.

On very rare occasions, unexpected problems need urgent medical care. These include severe chest pains, breathing difficulties or a sudden deterioration in condition.

If this happens to you, or someone you’re with, there are three key things you should do:

1 Call 999 immediately and ask for an ambulance

2 If you can, call Sciensus on 0800 141 2598

3 Pass this number to the ambulance crew so they can talk to our clinicians

We’re here to help, around the clock, so if you’d like to speak to one of our clinicians, please call our clinical advice line on 0800 141 2598. It’s open 24 hours a day, including weekends and bank holidays.

If any of the following happen, it’s important to call:

  • There’s an unexpected change in your condition, like pain or bleeding
  • You’re not sure how to take your medication
  • A tube or catheter falls out or becomes blocked
  • A dressing becomes loose or starts leaking
  • There’s a problem with the equipment we’ve provided
  • You were expecting us to visit, but nobody’s arrived
  • You need to change a visit we’ve arranged