Creating an account
Questions about Creating an account
- When I try to register, it tells me I am not eligible – why is that?
- When creating an account, why do I get the ‘Oops, something didn’t go as planned.’, message?
- I am under 16, why can’t I manage my own account?
- We are parents/guardians with shared parental responsibility for our child who is under 16, why can only one of us have access to our child’s account in the app?
- I am 13 and have been given access to the NHS app by my doctor’s surgery https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/who-can-use-the-nhs-app/why can’t I have access to the Sciensus app until I am 16?