We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue. https://www.sciensus.com/help/help-and-support/#patient-contact

Our delivery service

We make over 90,000  medicine deliveries a month, giving our patients a more convenient way to get the life-changing treatments they need. We’re ready to do the same for you.

Our Delivery Tracker makes it really easy to stay up to date with your deliveries. To get started, just type in your order number in the box below and click the search button. You’ll find your order number on the order confirmation delivery email we have sent to you.

Stay up to date

To receive delivery confirmation emails we need an up to date email address. Contact us to add or update your email address on your Sciensus account.

Order number

Your ETA

Your estimated time of arrival (ETA) should be available from around 7 pm on the day before your scheduled delivery.

Please note, an ETA is only available for deliveries being made by our drivers – not for Royal Mail or special deliveries from other couriers.

Text reminder service

You join our free text reminder service, which sends delivery reminders to your mobile phone. If you have not already requested this during your welcome call, our Patient Services Team can set it up for you anytime.

The day before your delivery, you’ll receive an SMS text message to the mobile phone number you gave us. On the day of your delivery, you will receive further SMS text messages when a driver is nearby.

The benefits of text reminders
• Never forget or miss a delivery
• Never run out of medication and supplies
• Easily change your delivery date or time by text message
• Always get deliveries at times convenient to you

Start your journey

Find out more about Sciensus and all the ways we can support you