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Sciensus Intouch app
Your healthcare journey, in your hands

We know how important it is to feel in control of your health, so we’ve created a smart, simple app to help you do just that.

It’s called Sciensus Intouch, and it puts everything you need to know about your condition and treatment, right in the palm of your hand. Get medication reminders, delivery updates, extra support and easy access to our friendly team, fast.
Making medication easier
When you stay on track with your treatment, you feel better. So, our app makes it simple to order your medication and additional medical supplies if you're running low.
Quick delivery tracking
Knowing when your next delivery’s due helps put your mind at ease, so you can get on with your day. That's why our app shows you when your order is on its way, and on the day of delivery we'll let you know your time slot so you'll never miss a delivery.
Talk to us, anytime
Whether you’ve got a quick question or you really need to talk, we’re with you all the way. You’ll find a purple contact button on every screen. Just tap it to open our contact page, where you can email, call or start a live chat, straight from the app.
Even if you’re home alone, there’s a whole world of support out there. We’ve put together a list of useful support groups and online communities where you can get in touch with people who’ve been where you are – and have stories, advice and ideas to share.
Safe, secure and stress free

Your safety really matters to us, so we’ve built our app to be secure against industry best practice. All your details are stored centrally at our secure data centre, so even if you lose your phone, they’re in safe hands.
Getting started

We’ve designed our app to be easy to use, even if technology’s not your thing. And anytime you need a hand, we’ll always be happy to help.

Here’s how to get started:

  • Download the app.

    Download the Sciensus Intouch app from the App Store or Google Play.

  • Enter your unique log in details.

    If you’re eligible to use the app, we’ll send you an email with your login details.

  • Confirm your order.

    You’ll get a notification to make your order before you’re due to run out, so your next order should arrive with plenty of time to spare.

  • Track your delivery.

    After confirming your order and delivery, you’ll get regular reminders about your delivery schedule so you’ll never miss a delivery.

  • Receive your order.

    Receive your medicine on the delivery day.

  • Support and advice.

    Get support from our team with live chat in the app. Or quick access to online support communities to get tips and advice whenever you need it.

We're here to help

  • Live chat:

    Send us a message by starting a live chat in the bottom right-hand corner of this screen. Or tap the contact button in the app to speak to our team.

  • Email:

    You can email us at ConnectedPTApp@sciensus.com. We aim to respond in 2 working days.

  • Call:

    Give us a call on 0333 2079912. We’re available by phone 8am to 8pm, Monday to Friday. Weekends and bank holidays 8am to 4:30pm.

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We are currently experiencing higher than normal call volumes and live chat requests right now, with an average waiting time of around 10 minutes.  We apologise for any delay that you may experience when trying to get through to us.”

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