Live chat is currently down for maintenance. We are also prioritising patient calls due to high volume. If you are not due a delivery in the next 2 weeks, please do not contact us, we will contact you. If you are due a delivery in the next 2 weeks, or your query is urgent, we will answer your call as soon as possible. We apologise for any inconvenience.

Sciensus Intouch app
Your healthcare journey, in your hands

We know how important it is to feel in control of your health, so we’ve created a smart, simple app to help you do just that.

It’s called Sciensus Intouch, and it puts everything you need to know about your condition and treatment, right in the palm of your hand. Get medication reminders, delivery updates, extra support and quick access to our team.
Making medication easier
When you stay on track with your treatment, you feel better. So, our app makes it simple to order your medication and additional medical supplies if you're running low.
Quick delivery tracking
Knowing when your next delivery’s due helps put your mind at ease, so you can get on with your day. That's why our app shows you when your order is on its way, and on the day of delivery we'll let you know your time slot so you'll never miss a delivery.
Connect with online communities
Even if you’re home alone, there’s a whole world of support out there. We’ve put together a list of useful support groups and online communities where you can get in touch with people who’ve been where you are – and have stories, advice and ideas to share.

We’re here to help

  • Email

    You can email us at ConnectedPTApp@sciensus.com. We aim to respond in 2 working days.

  • Call

    Give us a call on 0333 207 9912. We’re available by phone 8am to 6pm, Monday to Friday. Saturdays 8am to 1pm.

Our policies