We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

Sciensus Intouch app: your healthcare journey, in your hands

We know how important it is to feel in control of your health, so we’ve created a smart, simple app to help you do just that: it’s called Sciensus Intouch, and it puts everything you need to know about your condition and treatment, right in the palm of your hand. 

Ordering your medicines online has never been easier

With our Sciensus Intouch app, you can enjoy plenty of great features, more flexibility and control over your deliveries. 

Download the app now!

App-exclusive features

Check your prescription status

Simply log onto the app to see whether your prescription is available for dispatch. Once ready, you’ll be able to choose a delivery date that works best for you.  

Schedule your deliveries

In a few clicks, you can confirm your next delivery and choose the best date to suit you from the date range provided. 

Manage the supplies you need

With the Sciensus Intouch app, you can easily modify the quantity of your ancillaries to suit your needs, by adjusting the amount when required.

Edit your deliveries

The Sciensus Intouch app makes it easy to change your delivery details. You can easily adjust your date, address and chosen additional ancillary items in the app, up until a few days before the confirmed delivery.

Connect with online communities

In the app you will have access to a list of useful support groups and online communities where you can get in touch with people who’ve been where you are – and have stories, advice and ideas to share.

Track and Trace

You can track and trace your deliveries with your Sciensus Intouch appThis app-exclusive feature allows you to see your delivery in real-time.

Our app is safe, secure and approved by the NHS

Our Sciensus Intouch app has been approved through the NHSX DTAC process. This gives the NHS confidence that the app meets the highest standards for clinical safety, data protection, technical security, usability and accessibility. 

A little something to help you get started

To support you in getting started, we’ve created a helpful step-by-step guide.

Access your exclusive guide

Don’t just take our word for it...

“The Sciensus Intouch app gives me great flexibility. It’s convenient, and it fits in my social life.” – Tracey

Watch Tracey's testimonial
Ready to join our Sciensus Intouch app community?

We’re here to help

  • FAQs

    If you need any help setting up your account or using the app, take a look at our Sciensus intouch app FAQs.

  • Contact form

    You can fill out our contact form here. We aim to respond in 2 working days.

  • Call

    Give us a call on 0333 207 9912. We’re available by phone 8am to 6pm, Monday to Friday. Saturdays 8am to 1pm.

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