We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

Excellent customer service praised by psoriasis patient
04 August 2021

A patient with psoriasis, who receives regular deliveries of her medication from Sciensus, has praised the excellent service she has received.

Lesley Leftley has seen a huge improvement in her psoriasis since she started treatment with, an immunosuppressant medicine, three years ago.

She said: “At its worst I would say it covered around 70 to 80 per cent of my body. It’s incredibly uncomfortable. You can’t sit down or lay down without being in pain.”

Lesley has had the condition since she was in her early 20s. It disappeared when she was having chemotherapy for breast cancer around ten years ago but then came back with a vengeance.

“Before I went on these drugs it was terrible, but they got rid of it completely initially,” she said. “It’s started coming back a bit now, which my consultant said is normal, but it’s so much better than it was.”

Lesley, 59 who lives in Kent, has a number of other health conditions, including osteoporosis and arthritis, which have left her virtually housebound.

She was particularly impressed with the service she received from Sciensus recently, when border closures due to coronavirus led to roads around her becoming congested with lorries.

She said: “I spoke to the driver and he was great. He reassured me that he would do everything he could to get to me that day but, if he couldn’t, he would turn round and come straight back the next morning.

“It’s the only time they haven’t been here at the time they said they would be and I was just so impressed with the communication.”

She also praised the support she has had from the Customer Patient Service Team.

“Everybody I’ve ever spoken to has been kind, professional, happy and helpful,” she said.

“They will ring me and ask when I would like my deliveries and confirm a date and time that suits me.

“They’ve certainly made my life a whole lot easier as getting to a pharmacist to pick things up would be extremely difficult for me.”