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07/02/2025 – We are currently experiencing issues with the Sciensus Intouch app on Android version 12 and below. Our team is actively working on a fix. We appreciate your patience and understanding during this time. For urgent matters, please contact us at 0333 103 9499.

Can I request an evening delivery?

Unfortunately, we do not offer patients the option to request an evening delivery slot.

You can use the Sciensus Intouch app to arrange your deliveries, where you will have the option to select your preferred delivery date from a list of dates that we are in your area.

  • At the time of arranging a delivery, patients will be given an all day time window, 8am to 8pm.
  • 72 hours before a scheduled delivery, patients will receive a 4-hour delivery window
  • 24 hours before a scheduled delivery, this will be narrowed down to a 2-hour delivery window
  • On the day of your delivery, you will receive notifications confirming when the driver is 2 stops and then 1 stop away.

As an alternative, we offer a number of delivery options, including leaving the package with a nominated individual or delivering to a workplace. If you would like to arrange this, please let us know via the contact us form. 

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