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07/02/2025 – We are currently experiencing issues with the Sciensus Intouch app on Android version 12 and below. Our team is actively working on a fix. We appreciate your patience and understanding during this time. For urgent matters, please contact us at 0333 103 9499.

How do I know what time my delivery will be arriving?

We understand that receiving your delivery on time is important to you. Use the Sciensus Intouch app to track your delivery with the real-time map of the driver’s location.

Click on the app store button to get started today!

 

Whilst we are unable to provide an exact delivery time when arranging your delivery, patients will be given an all day time window, 8am to 8pm.

  • 72 hours before a scheduled delivery, patients will receive a 4-hour delivery window
  • 24 hours before a scheduled delivery, this will be narrowed down to a 2-hour delivery window
  • On the day of your delivery, you will receive notifications confirming when the driver is 2 stops and then 1 stop away.

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