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Terms of use

These terms & conditions govern the use of this website.

They incorporate by reference our privacy policy, which sets out what personal and other information we collect about you and your usage of our website and how we will treat that information. You can access our privacy policy by clicking here.

By using our website, you accept these terms and conditions and our privacy policy in full.

(1) information about us

We, Healthcare at Home Ltd, operate our website and control how all information obtained from it is used and processed.

We are a private limited company registered in England & Wales under registration number 02759609.

Our registered address is:

Healthcare at Home Ltd

107 Station Street,
Burton upon Trent,
Staffordshire,
DE14 1SZ, UK

You can contact us by email. Please click here to access our contacts page.

Our VAT number is 873342418.

2) licence to use our website

Unless otherwise stated, we and/or our licensors own the intellectual property rights in the website and all material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use or own internal business purposes, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish or redistribute material from this website (including republication on another website) except for content specifically and expressly made available for redistribution;

(b) sell, rent or sub-license material from the website;

(c) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose, save your own internal business purposes; or

(d) edit or otherwise modify any material on the website.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

You must not remove any indications of ownership from any copies, screenshots or downloads that came from our website under any circumstances. Where no such indications exist, our status (and that of any identified contributors and/or licensors) as the authors of material on our website must always be acknowledged.

(3) links to and from other websites and use of other’s brands

You may create links to the homepage of our website, but no other page, provided in doing so, you comply with all the other provisions of this paragraph. You must do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, or which implies that any of the content of our website is your own or licensed to you, or which otherwise amounts to framing. You must not establish a link from any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

Our website contains links to websites operated by other persons. These links are provided for your convenience only. Other sites are not under our control and we are not responsible for their contents. The existence of links from our website to other sites is not an endorsement by us of the other websites or the products, services or information they contain. Any queries about other sites should be directed to their operators. If you decide to access other websites using the links we provide, you do so entirely at your own risk. If you download or otherwise access information, documents or other files or media from such other websites, you do so subject to the terms and conditions imposed by the persons who own or operate those websites.

“Healthcare at Home” and our “H+” logo are trademarks of ours. Except where permitted by applicable law, these terms, or otherwise set out in our website, you may not use such trademarks under any circumstances without our prior written consent.

In addition, our website may include from time to time the names, logos, trademarks and/or other intellectual property of one or more third parties (for example, YouTube and its associated logo), which we use under licence in each case. Except as permitted by applicable law or these terms of use, you may not reproduce or use such names, logos, trademarks or other intellectual property for any purpose without the prior written permission of the relevant third party or parties.

(4) acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(5) restricted access

We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable any user ID and password we provide to you at our sole discretion without notice.

(6) limited warranties

The information contained in our site has been published in good faith and with the aim of ensuring its accuracy, but in certain cases it may be incomplete, out of date or incorrect as at the time you view them and should be treated as being indicative only. If we become aware of any material inaccuracies in the information in our site, we will use reasonable efforts to correct the same.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(7) limitations of liability

Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

(a) we will not be liable for any consequential, indirect or special loss or damage;

(b) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;

(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;

(e) our maximum liability in relation to any event or series of related events will be limited to £100.00.

(8) indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(9) breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(10) variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(11) assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(12) severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13) exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(14) entire agreement

These terms and conditions, together with our privacy policy, set out the entire agreement between you and us in relation to your use of our website. If you have entered into an agreement with us regarding your use of our website at an earlier date, that older agreement is replaced by this one, and no longer has any legal effect.

In entering into these terms and conditions and our privacy policy with us, you agree that you have not relied, and are not now relying on any statement that we may have made to you that is not set out in writing in these terms and conditions or in our privacy policy, including any representation or warranty.

(15) law and jurisdiction

These terms are governed by English law. Except as otherwise set out in this paragraph, any disputes related to these terms shall only be resolved in the English courts. You are taken to waive any objection to such jurisdiction or venue. We may bring court proceedings for an injunction or any similar relief in the courts of any jurisdiction to restrain or prevent any breach of these terms by you.

These terms and conditions are based on a version provided courtesy of Website Contracts and Website Law

(16) cookies

What are cookies?

A cookie is a file that is downloaded and stored on the user’s computer when accessing certain web pages, to store and retrieve information about the browsing that is done from that computer.

They are essential for the operation of the Internet, providing benefits for interactive service delivery, making it easier for you to browse and use our website. Please note that cookies cannot damage your equipment and that in turn they are enabled to identify and resolve errors.

You may configure your browser to notify or reject the installation of cookies sent by the website.

Remember, cookies cannot damage your computer, and instead help us to improve usability and identify and resolve errors. They also do not help us to identify you or collect personal data.

The Cookies We Use:

Our website uses the following types of cookies

Cookie Purpose Type
hah_cookie_policy User Preference Tracking
__hssc User Conversion Tracking Tracking
__hssrc User Conversion Tracking Tracking
__hstc User Conversion Tracking Tracking
_ga Google Analytics Tracking
_gat Google Analytics Tracking
_gid Google Analytics Tracking
hubspotutk User Conversion Tracking Tracking
__cfduid User Conversion Tracking Third Party
__cfduid User Conversion Tracking Third Party
__hluid User Conversion Tracking Third Party
__cfduid User Conversion Tracking Third Party
_gcl_au User Conversion Tracking Third Party
_ga User Conversion Tracking Third Party
_gid User Conversion Tracking Third Party

Tracking:

These are cookies that, processed either by us or by third parties, quantify the number of visitors and statistically analyse how users use our services. These allow us to study how users browse our website and improve the offering of products or services we offer. These cookies will not be associated with any personal data that can identify the user, giving information about the browsing behaviour anonymously.

Third Party:

On some of our pages, we may use third party cookies. These cookies either for social media which allow sharing of our content or they are third party cookies used by our tracking services.