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We are currently experiencing some technical difficulties which may result in you experiencing longer than usual wait times on our telephone and chat channels. We apologise for the inconvenience but ask you to hold once in the queue as we will get to your call and resolve your query.

 

Sciensus Christmas and New year 2026 bank holiday opening hours

Ensuring a timely delivery of medication to patients is our priority and, with the festive break just around the corner, this requires precise planning.

It’s important for us to ensure that you continue to receive a high level of service over this period, while also enabling our colleagues to enjoy some extended time with their friends and families, so please find below our planned opening hours:

Thu 24 Dec Fri 25 Dec Sat Dec 26 Sun 27 Dec Mon 28 Dec
Customer Service 8am – 6pm Closed Closed Closed Closed
Deliveries 8am – 8pm No deliveries No deliveries 8am – 8pm No deliveries

 

Tue 29 Dec Wed 30 Dec Thu 31 Dec Fri 01 Jan Sat 02 Jan
Customer Service 8am – 6pm 8am – 6pm 8am – 6pm Closed 8am – 6pm
Deliveries 8am – 8pm 8am – 8pm 8am – 8pm No deliveries 8am – 8pm

 

Please note:

  • Our Early Service Discharge nursing hours are 07:00-22:00 daily
  • Our Care Bureau service remains available 24-7

You can contact us via:

Phone: 0333 103 9499

Email: generalenquiries@sciensus.com

If you have an emergency or are concerned about running out of medication when our offices are closed, please contact your referring centre.