What should I do if I need a new prescription delivery?
Need a new prescription?
You can track your prescription status in the Sciensus Intouch app:
- Your new prescription is being processed by the hospital.
We’re working with your hospital team to renew your prescription before your next delivery is due. We’ll let you know when it is ready by email and SMS.
Is your condition monitored with regular blood tests? If you need to have regular blood tests for your hospital to monitor your condition please make sure you have had these done recently. If the results aren’t available for your clinical team to review, this may delay your prescription.
Please note! Contact us if you think you will miss a dose of your medication. Contact number: 0333 1039 499 - Your prescription has been received
You prescription has been signed by the NHS and received by us. It is now being checked by our Pharmacy team. - Your prescription has been approved
We are now at the last stage of getting the prescription ready for you and you will hear from us soon to book your next delivery.