For details of our service and operating times on Monday 19 September, please click here.

Help and Support

Contact us

Contact form

If you have a general enquiry, please get in touch with us via the contact form below.

click here

Contact the Patient Services team by phone at:

0333 1039 499

Opening hours:
Monday to Friday: 8am – 6pm

Saturday: 8am – 1pm

Live chat

Unfortunately our Live Chat service is currently unavailable.  Please note this is a free service and we will never charge you for using this.  Alternative ways to contact us are by phone or using the contact form.

Out of hours

If you urgently need medical help or advice outside of our opening hours, and it’s not a life-threatening situation, contact NHS 111, by calling 111 or online at

Information can also be accessed at

Inbound contact issue

Sciensus has recently experienced a very high level of calls and email enquiries. We are working at speed to improve our inbound communications. For the latest service update from our CEO, please read more here.

Read more
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