For details of our service and operating times on Monday 19 September, please click here.

Help and Support

Contact us

Contact form

If you have a general enquiry, please get in touch with us via the contact form below.

click here

Contact the Patient Services team by phone at:

0333 1039 499

Opening hours:
Monday to Friday: 8am – 6pm

Saturday: 8am – 1pm

Virtual agent and Live chat

A virtual patient agent is now available, which answers the most common questions about your Sciensus service.

Live Chat is currently unavailable but will be returning shortly via our Sciensus Intouch App.  Please note these are free services and we will never charge you for using these.

Out of hours

If you urgently need medical help or advice outside of our opening hours, and it’s not a life-threatening situation, contact NHS 111, by calling 111 or online at

Information can also be accessed at

Inbound contact issue

For the latest service update (30 September) from our CEO, please read more here.

Read more
Contact form
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