Live chat is currently down for maintenance. We are also prioritising patient calls due to high volume. If you are not due a delivery in the next 2 weeks, please do not contact us, we will contact you. If you are due a delivery in the next 2 weeks, or your query is urgent, we will answer your call as soon as possible. We apologise for any inconvenience.

Help and Support

Contact us

Contact form

If you have a general enquiry, please get in touch with us via the contact form below.

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Phone

Contact the Patient Services team by phone at:

0333 1039 499

Opening hours:
Monday to Friday: 8am – 6pm

Saturday: 8am – 1pm

Live chat

Unfortunately our Live Chat service is currently unavailable.  Please note this is a free service and we will never charge you for using this.  Alternative ways to contact us are by phone or using the contact form.

Out of hours

If you urgently need medical help or advice outside of our opening hours, and it’s not a life-threatening situation, contact NHS 111, by calling 111 or online at 111.nhs.uk

Information can also be accessed at www.nhs.uk

Inbound contact issue

Sciensus has recently experienced a very high level of calls and email enquiries. We are working at speed to improve our inbound communications. For the latest service update from our CEO, please read more here.

Read more
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