We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue. https://www.sciensus.com/help/help-and-support/#patient-contact

Help and Support

Contact us

Contact form

If you have a general enquiry, please get in touch with us via the contact form below.

click here
Phone

Contact the Patient Services team by phone at:

0333 1039 499

Opening hours:
Monday to Friday: 8am – 6pm

Saturday: 8am – 1pm

FAQs

If you have any questions related to our service, you can find our frequently asked questions here.

If you need any help to set up your account or to use our Sciensus Intouch App, please take a look at our Sciensus intouch app FAQs.

Virtual agent and Live chat

A virtual patient agent is now available, which answers the most common questions about your Sciensus service.

Live Chat is currently unavailable but will be returning shortly via our Sciensus Intouch App.  Please note these are free services and we will never charge you for using these.

Out of hours

If you urgently need medical help or advice outside of our opening hours, and it’s not a life-threatening situation, contact NHS 111, by calling 111 or online at 111.nhs.uk

Information can also be accessed at www.nhs.uk

Contact form
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