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    • Therapeutic areasOur key therapeutic areas focus on, cancer, long-term conditions and rare and orphan diseases.
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  • Region
    • Switzerland
Contact us
  • Region
    • Switzerland
  • Services
  • Therapeutic areas
    • Therapeutic areasOur key therapeutic areas focus on, cancer, long-term conditions and rare and orphan diseases.
    • Cancer services
      • Cancer care at home
    • Chronic conditions
    • Rare & speciality
      • Early access programme services
      • Real-world data
      • Supply chain management
      • Regulatory services
      • Patient support programmes
      • Market access
  • Knowledge hub
    • Knowledge hubStay up-to-date with the latest industry news, trends, insights and research. This section provides valuable information and resources.
    • Thought leaderships
    • Case studies
    • Blogs
    • Events
    • News
    • Patient stories
  • Patient hub
    • Patient hubA one-stop destination for patients to access all the essential information about our services.
    • Patient resources
    • Patient help centre
    • Life stories
    • Sciensus Intouch app
    • For new patients
      • New Patients: Where to start and what to expect
      • For cancer patients
  • About us
    • About usA leading life sciences organisation proudly sitting at the intersection of patients and their medicine.
    • Our locations
    • Careers
    • Executive team
    • Meet our experts
    • Partnerships
      • Partnerships
      • NHS
      • Healthcare professionals
      • Biopharma
    • Our Commitments
      • Patient care and safety
      • Health regulations and standards
      • Environmental, social and governance strategy
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General query

Questions about General query

  • What devices do I need to use the app?
  • Is using the app optional?
  • What features does the app give me?
  • The ‘Oops something went wrong’ message keeps appearing, what should I do?
  • Where can I leave feedback on the app?
  • What do I do if my device is lost or stolen?
  • I’ve spotted some of my information on the app is incorrect. What should I do?

Arranging a delivery

Downloading the app

Creating an account

Logging in

Prescription status

Setting a goal

PROMs

Tracking your delivery

General query

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