We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue. https://www.sciensus.com/help/help-and-support/#patient-contact

Your treatment journey with Sciensus

A really warm welcome to Sciensus. We are here to support you during your treatment journey with us.

If you’ve just been referred to us, you’re probably wondering what’s next, so we’ve put together some information on this page to let you know what to expect. There’s an at-a-glance diagram just below, then we’ll explain each step in a bit more detail. Let’s take a look…

Step 1

Once you’re referred to us by your consultant or specialist nurse, we’ll do everything we can to get you started on your treatment quickly.

We’ll start by conducting some safety and quality checks to make sure your prescription and all the information we’ve been sent about you is complete, accurate and up to date. If there’s anything else we need, we’ll get in touch with your hospital team.

Step 2

As part of your referral, your consultant or specialist nurse will let us know what medication they’re prescribing for you. We’ll pass this on to our experienced and qualified pharmacists, who’ll check everything’s in order, approve your prescription and get it ready for you.

Step 3

Once that’s underway, our friendly patient services team will get in touch with you to explain what happens next.

It might be that your consultant has asked us to arrange clinical visits, where our experienced nurses administer your treatment at home. On the other hand, they may just have asked us to deliver medication, which you’ll take, as prescribed,  yourself. When our team call, they’ll talk to you about your specific treatment and what you need to know.

They’ll arrange your first delivery or nurse visit and, if you like, they’ll set you up on our text reminder service, so you receive a message 48 hours before every delivery or visit.

Step 4

Before your first delivery or nurse visit, we’ll give you a 4 hour window, so you know when to expect us. If you’ve signed up for our text reminder service, we’ll send a message 48 hours before we arrive, and keep you updated if we’re held up.

Step 5

If you’re having medication delivered, your driver will bring your parcel, let you know if it needs to be stored in the fridge, and ask you to sign for it. They’ll be wearing Sciensus uniform, but for your privacy, they’ll be driving an unmarked van.

On your first visit, the Sciensus nurse will talk you through the treatment, answer your questions and ask for your consent before they begin. When your session’s finished, they’ll arrange the next visit with you, take everything away and update your hospital team on how you’re doing.

Step 6

We’re with you every step of the way, so if you’ve got questions, we’re here to listen and help.

Our nurses and clinicians are trained not just to deliver expert medical care, but to give you and your family the practical and emotional support you need to feel positive and in control.

In between visits, you can contact us, simply visit our Help and Support pages.

Help and Support

Start your journey

Find out more about Sciensus and all the ways we can support you.