If you’ve just been referred to us, you’re probably wondering what’s next, so we’ve put together some information on this page to let you know what to expect. There’s an at-a-glance diagram just below, then we’ll explain each step in a bit more detail. Let’s take a look…
Once you’re referred to us by your consultant or specialist nurse, we’ll do everything we can to get you started on your treatment quickly.
We’ll start by conducting some safety and quality checks to make sure your prescription and all the information we’ve been sent about you is complete, accurate and up to date. If there’s anything else we need, we’ll get in touch with your hospital team.
Once that’s underway, our friendly patient services team will get in touch with you to explain what happens next.
It might be that your consultant has asked us to arrange clinical visits, where our experienced nurses administer your treatment at home. On the other hand, they may just have asked us to deliver medication, which you’ll take, as prescribed, yourself. When our team call, they’ll talk to you about your specific treatment and what you need to know..
They’ll arrange your first delivery or nurse visit and, if you like, they’ll set you up on our text reminder service, so you receive a message 48 hours before every delivery or visit.
If you’re having medication delivered, your driver will bring your parcel, let you know if it needs to be stored in the fridge, and ask you to sign for it. They’ll be wearing Sciensus uniform, but for your privacy, they’ll be driving an unmarked van.
On your first visit, they’ll talk you through the treatment, answer your questions and ask for your consent before they begin. When your session’s finished, they’ll arrange the next visit with you, take everything away and update your hospital team on how you’re doing.