We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue. https://www.sciensus.com/help/help-and-support/#patient-contact

Sciensus Intouch analytics

Our use of analytics tools

We will receive information about how you use our SCIENSUS INTOUCH APP using Google Analytics for Firebase service, an analytics service provided by Google Ireland Limited. (“Google”). We have implemented the following features:

  • Events: What is happening in your app, such as user actions, system events, or errors.
  • User properties: Attributes you define to describe segments of your user base, such as language preference or geographic location.

Firebase services run on global Google infrastructure. They could process your data at any of the Google Cloud Platform locations or Google data center locations.

Data can only be stored for a maximum of 14 months from point of collection and your IP Address is fully anonymised automatically by Google and therefore cannot identify you as an individual.

Why do we capture this information?

We use this data to understand user behaviour and app performance; the way you use the app, which sections you look at, which actions you take, which documents you read and any errors that you might encounter.

We cannot directly identify you from this data, therefore we also provide a reference number to Google which will identify which IP address is accessing which part of our app. Google are not able to identify you from this information, however Sciensus Pharma Services Limited will use this information to identify you and analyse your movement through our app. We will use this information to help improve your experience. We will not use your information for Advertising purposes as we do not capture Android Advertising ID and Advertising Identifier for iOS.

As part of you reading and understanding the analytics notice if you have ticked to confirm you accept Google Analytics for Firebase operating on this App, please be aware that the ID attached to your device is personally identifiable data as it identifies your device.  This analytics data may be stored within the UK, EEA and/or internationally and is anonymised data and cannot be used to identify you.

The data that we hold on you forms part of your master patient record which is held on our secure Microsoft Azure hosting environment in the United Kingdom.  The data that is held on the App is extracted from our secure systems to enable you to interface on the App.  Our data is protected and encrypted in storage and in transit using externally verified best practice security technology, including but not limited to, firewalls, SSL and encryption.

By agreeing to use the SCIENSUS INTOUCH APP you agree for us to collect this data and use it for the purposes outlined above. If you’re unhappy with the App Experience / Data Analytics Policy or do not agree with any of them, you can still use the SCIENSUS INTOUCH APP by simply not clicking the check box saying ‘I agree to App Analytics being collected’.