We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams. We are investigating this issue as a priority with our telephony provider. During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue. https://www.sciensus.com/help/help-and-support/#patient-contact
Welcome to Sciensus. We’re proud to be Europe’s largest specialty pharmacy providing complex medication services to patients with long term conditions, rare diseases and cancer. We been a trusted partner to the pharmaceutical industry, NHS and private healthcare providers for 30 years. Together, we bring patients the life-changing treatment and medication they need to keep their lives on track.
Today, we’re a robust, agile team of 1,700 multidisciplinary experts, including 225 experienced pharmacy and dispensary colleagues and 550 clinicians. We support over 200,000 patients with specialist treatment, prescription delivery and medicines management, in the comfort of their own homes.
Using unparalleled insights, cutting-edge research, powerful data and intuitive technology, we help our patients make more of their medicine, and our partners thrive in a rapidly changing world.
For pharmaceutical companies, the UK market poses a unique set of challenges, from access and influence to visibility and momentum. At Sciensus, we rise to those challenges using experience, insight and advanced capabilities to give our clients a clear advantage. Our fully managed service spans the entire drug lifecycle, from pre-approval programmes and proven supply chain reach to complex pharmacy services, high-performance patient engagement and innovative data collection. Our end-to-end solutions help biotech firms access the rapidly growing European rare disease market, while our at-home chemotherapy and early discharge services help patients get on with their lives, while getting the best possible treatment.
Whatever your goals, we’ll put a highly experienced team of project management specialists right by your side. Harnessing a whole range of tactical and strategic solutions, and making the most of our powerful proximity to patients, we’ll help you stand out in the market, access influential prescribers and establish patients on successful, sustainable treatment plans.
We’re experts in high-value medicines dispensing, clinical logistics and drug administration, delivering your innovative products to patients right across Europe, at scale and speed. We’ve built our very own best-in-class compounding unit, directly tackling chronic UK shortages, and developed a medicine dispensing and delivery service that operates at a scale unsurpassed in the UK private sector.
With 16 European distribution centres, MHRA-approved secure storage and a powerful fleet of 140 temperature-assured vans, our dedicated operations team provides seamless, end-to-end cold-chain logistics. This includes a registered wholesale service, regulatory licensing, fully auditable and GPS-trackable deliveries and an ISO:9001 accredited quality management system, for real peace of mind.
The Sciensus pharma funded aseptic compounding service provides an end-to-end solution for patients to receive medicines which have been aseptically prepared. The service, which utilises the Sciensus Centralised Pharmacy, state of the art compounding unit, nationwide GDP distribution network and university accredited nursing teams provides a solution to maximise medicine use.Read More
Sciensus decentralised clinical trials is in the form of nursing and pharmacy services. Our nursing can be delivered in person or remote including IMP or placebo administration, patient observation and insight studies. Our proposition brings patients onto clinical trials quickly, accelerating the study by patients not having to regularly attend hospitals/clinics for IMP or observations.Read More
Sciensus has the UK’s largest clinical workforce outside the NHS. With 500 nursing and clinical specialists, we give patients powerful, practical support in their own homes, while offering you exceptional reach and patient insight.
Our patient-support programmes are created by clinical design specialists who review the profile of your drug, therapy area and patient pool, using feedback from key opinion leaders in the NHS, private and European health sectors to design a bespoke service, built to better patient lives.
It’s delivered by experienced, highly trained nurses, focused on helping patients make the most of their medicine. Whether they’re teaching them to use medical devices, introducing new medication or providing complex cancer, biologics and infusion services, our nurses are a constant source of support, driving adherence, persistence and better outcomes.
As well as face-to-face visits, we provide convenient online support and a dedicated, 24/7 Care Bureau*. In the coming months, we’re also launching a groundbreaking patient app and portal, putting accessible, anytime support right into patients’ hands.
*Subject to therapy area.
We know patients who are actively involved in managing their condition make healthier choices, take their medication as directed and – crucially – achieve better results. So, we use insights developed over three decades of medicine intelligence and behavioural science, along with innovative tools that help us learn from our patients, every day. Together, they enable us to get patients successfully started on your treatments within just a few days of referral – and offer more effective, sustainable medicines management and adherence support, long term.
Our unparalleled learning has driven the development of our unique new patient app and portal, which put patients at the centre of their therapy and give them greater control over their health. It’s also helping us develop state-of-the-art client tools, including e-prescribing, payer portals and behaviour forecasting, empowering you to design more effective, leading-edge products.
93%* of patients say they’re extremely likely to recommend us.
Finding the right partner for your business means finding a team that genuinely understands your products, your market and your challenges. We live and breathe them every day. With a 500-strong clinical team and a wealth of talent from pharmaceutical backgrounds, we’re proud to help over 200,000 patients make the most of their medicine. We’ve built relationships with every acute Trust in the UK, proven our value on 37 regional and national frameworks, delivered excellent performance against KPIs and established unparalleled access, influence and insight.
We bring all of that experience and advanced capability to you, creating a value-driven partnership that enables you to implement successful long-term strategies. Our teams introduce seamless digitised services and frictionless, future-proof systems, all underpinned by robust, regularly audited processes – fuelling more confident decisions and stronger, sustainable growth.
“The customer patient service team are so good… I get a text the day before to let me know the three-hour time slot that they will arrive in, and then another one on the day narrowing it down to two hours. I really couldn’t fault the service at all. It just means I know I am always going to have my medication available when I need it and I have one less thing to think about.”Rachel Chambers, patient.
If you’d like to find out how our partnerships can power your business, just get in touch.
If you are a patient receiving a service from Sciensus and have a query about a medication delivery or a nurse visit, please click here to visit our patient Help and Support page.