We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams. We are investigating this issue as a priority with our telephony provider. During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue. https://www.sciensus.com/help/help-and-support/#patient-contact
Sciensus, the new name for Healthcare at Home, is the leading healthcare provider of complex clinical care and medication services. We have been working with the NHS for 30 years, helping thousands of patients with both simple and complex health conditions manage their treatments. This has provided us with the experience and depth of knowledge to enable us to work more effectively with our NHS partners, tailoring our services to the needs of your organisation and your patients.
Today, we’re a 1,700-strong team, with 500 nursing and clinical staff, supporting and coaching over 200,000 patients. We provide an end to end service including the delivery of homecare medication together with nurse led patient training and administration across all therapy areas.
The depth and breadth of our homecare services are second to none. All our services are directed towards helping our patients getting on and living their lives.
If you’re an existing customer, you can find out more about out latest business updates, news and access downloadable resources anytime by registering for our NHS updates.register
We work with nearly 200 NHS organisations across the United Kingdom. Here is an overview of the primary customer base we work with.
Cost Drugs Pharmacist
Clinical Nurse Specialist
Deputy Chief Pharmacist
Procurement Specialist / Lead
Regional Homecare Lead
Director of Operations
Director of Nursing
Chief Officer/Lead for Out of Hospital Services
Director of Strategy
Director of Transformation
We’ve an ambitious new vision – to help each and every patient make the most of their medicine. In order to achieve this, we are giving patients control of their health by offering peerless knowledge, choice, convenience and connection to better health outcomes.
We call this approach Connected Health and it combines nearly 30 years of experience with the latest thinking in condition management, care coordination, digital therapy and access to medicines intelligence.
New Service Excellence Team to focus on key customer service issues
A dedicated patient advocacy team focusing on patient concerns, complaints and compliments
E-invoicing for those who have yet to digitise their systems making us faster, more resilient and easier to do business with
Straightforward bid submissions focussing on simplicity and clarity of how we can help
Zero-error ordering and billing driven by service level agreements / business rules and provide visibility to payers
Coordination and visibility, across all stakeholders, driving completion of patient support programmes according to contractual agreements
Improved forward visibility of capacity in our dispensary, our logistics network and clinical teams will ensure that deliveries and visits are well planned and efficient
Model and track the design of services allowing systems and processes to be automated and validated, reducing errors and re-work
We’re also building innovative, secure digital platforms that make it easier for healthcare professionals to refer patients to our service electronically.
Please fill in your details and a member of the Sciensus team will be in touch shortly.
If you are a patient receiving a service from Sciensus and have a query about a medication delivery or a nurse visit, please click here to visit our patient Help and Support page.