We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

August bank holiday opening hours and delivery arrangements

Ensuring a timely delivery of medication to patients is our priority and, with the August bank holidays just around the corner, we want to provide details of our opening times and delivery arrangements.


It’s important for us to ensure that you continue to receive a high level of service over this period, while also enabling our colleagues to enjoy some extended time with their friends and families, so please find below our planned opening hours:

Fri 25 Aug Sat 26 Aug Sun 27 Aug Mon 28 Aug Tue 29 Aug
Customer Service 8am – 6pm 8am – 1pm Closed 8am – 4:30pm 8am – 6pm
Deliveries 8am – 9pm 8am – 6pm No deliveries 8am – 6pm 8am – 9pm

If your regular delivery is due on one of the Bank holiday dates, we will contact you with plenty of time to arrange an alternative delivery date. It is important that if you are not going to be home to receive your delivery, that you contact us as soon as possible to arrange an alternative delivery slot.


You can contact us via:

Phone: 0333 103 9499

Email: generalenquiries@sciensus.com


If you have an emergency or are concerned about running out of medication when our offices are closed, please contact your referring centre.