Live chat is available Monday to Friday 8:00 am to 8:00 pm, and weekends and bank holidays 8:00 am to 4:30 pm. When you do not see the icon the service is not operating and you can contact us by calling our helpline or by emailing us.
There may be a queue but we will get to you as quickly as we can.
This service is to help people contact us and ask a question. We will ask you for your name only and then you can ask a question. Our trained call operator will introduce themselves and then start the conversation. This is a useful service; it is the same as making a telephone call. You will be talking to a real person in Sciensus and not a computer.
When you here a bleep it means you are now entering the Live Chat Helper service. You can ask any question; however, if you are requesting information about yourself as a patient, we will have to ask you a set of questions to verify you are the patient before sharing any information.
You can use this service to share important information which you want us to know and also supply details of any changes to your information, place a medication order and/or make changes to any arranged deliveries.
We will keep an electronic record of this chat and it will be held either on your patient record, our live chat helper document storage volt if you are not a patient but a member of the public and/or if you are a Consultant or Clinician it maybe also be attached to your communication files we hold on you.