Your Rights

You have a number of rights regarding how SPSL use your data including the Right to: Access, Rectify, Erase, restrict, transport, and object to the processing of your personal information.

These rights will not all apply in every situation but to exercise them at any time, have a complaint or just have a question contact us on the following:

Information Governance & Security Team

Telephone number: 0800 917 4980

Email Address: DPO@sciensus.com

Address: 107, Station Street, Burton Upon Trent, DE14 1SZ.

Your right of access

You have the right to ask us for copies of your personal information we hold on you, whether in paper or electronic form. Each request will be dealt with on an individual basis.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances, including automated processing and profiling and where automated processing operations are taking place for human intervention.

Your right to object processing

You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portibility

You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances where it is technically feasible. This is not an absolute right and may not be possible on all occasions.

Your right to complain

You have the right to make a complaint if you have any concerns about how we collect, use or store your personal data, or if you believe your data protection rights have been violated. 

We encourage you to contact us directly in the first instance so that we can try to resolve the issue promptly. If you lodge a complaint directly with the Information Commissioner, they will ask you to direct the complaint to us first, so we can try and resolve your complaint directly with you.  

If you wish to make a complaint, you can do this via multiple routes: 

  • Email our patient advocacy team at: patientadvocacy@sciensus.com  
  • Contact our Patient Services Team directly on 0333 103 9499 
  • Or contact our Information Governance Team: Telephone number: 0800 917 4980 

We aim to acknowledge your complaint within 2 working days and ensure you receive a full response within 20 working days. For further information regarding Sciensus complaints process, please click here.

If you are not satisfied with the response you have received, you have the right to lodge a complaint with the relevant data protection regulator if you believe your personal data is not being processed in accordance with applicable data protection law. To contact the Information Commissioners Office Click Here.