How does Sciensus protect patients from payment fraud?

Protecting patients from payment fraud is a top priority.

Sciensus will

• Take all reports seriously
• Continually monitor for suspicious activity
• Always follow our standard security question process when contacting patients.

Sciensus will never

• Ask you to pay for your deliveries
• Use third-party payment services such as Klarna, PayPal, or similar companies
• Pass patient debts to outside companies for collection.

If you are a private patient paying for your own treatment, we will invoice you or your insurance company directly. If you are ever concerned about a payment request or suspect possible fraud, please contact Sciensus directly using your usual contact details before making any payment.

If you believe you have been targeted by fraud, you can find helpful guidance on protecting yourself at the official UK Action Fraud website: www.actionfraud.police.uk/individual-protection. If you think your email may have been intercepted, we recommend changing your password immediately and, where possible, enabling multi-factor sign-in.