How do I cancel my delivery?
Use the live chat function in the Sciensus Intouch app to tell us that you need to cancel your confirmed delivery. Please note, you need to let us know at least 36 hours prior to the confirmed delivery date that you no longer require the delivery. Please include the reason that you no longer need the delivery.
If the window for change has passed, or if you do not use the Intouch app, please call our Patient Services team: 0333 103 9499.
Other articles in this section
- What should I do if I need a new prescription delivery?
- How can I amend my delivery?
- Can I have an exact time of delivery?
- Can I request an evening delivery?
- How do I arrange my next delivery?
- I need regular blood tests. Will this affect the delivery of my medication?
- Can I nominate someone to take my delivery?
- How do I know what time my delivery will be arriving?