How much buffer stock should I have and when should I receive my next delivery?
For most therapy areas, we aim to deliver your medicines when you have two weeks buffer stock remaining from your previous delivery, so you don’t miss a dose. Maintaining two weeks worth of buffer stock allows time to re-arrange any deliveries in the event of a delay.
We will contact you in the two weeks prior to this delivery to arrange a time and date. However, if you have any concerns, please contact us via your usual method. In the event your medicine supplies are running low into your buffer stock, and a successful delivery has not been made or planned, please do contact us on 0333 103 9499 and use the priority line. If you have any concerns you can also contact your referring centre.
Other articles in this section
- How do I change my contact information or any details on my account?
- How do I nominate someone who can communicate on my behalf?
- My referring centre has changed my medicines, do I need to do anything?
- What happens if my dose changes?
- What should I do if I suspect my medication is faulty?
- How should I safely dispose of used needles, syringes or pen devices?
- What should I do if my medication is out of date?
- How do I keep my medicines cold if there’s a power outage?
- What if my medication is not stored at the right temperature or the fridge fails?
- How do I store my medication?
- What do I need to know about the delivery boxes containing my medication?