Our annual satisfaction survey is now open until April 25, so please don’t delay as your feedback is important.  The survey is the opportunity for patients, parents, or carers to tell us how we’re doing. Invites have now been sent by email and SMS from Iqvia, an independent organisation.  To find out more click here



Sciensus Pharma Services Limited is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.  We currently operate under the guidelines of (Web Content Accessibility Guidelines) WCAG 2.1.

If you have a disability, AbilityNet has advice on making your device easier to use.


We welcome your feedback on the accessibility of Sciensus services. Please let us know if you encounter accessibility barriers whilst using any of our services by contacting us via:

  • Tel: 03331039499
  • Email: ptcomms@sciensus.com
  • Postal address: 107 Station Street, Burton on Trent, Staffordshire, DE14 1SZ, UK

Please note: we try to respond to feedback within 2 business days.

Limitations and Alternatives

Despite our best efforts, sometimes there may be a limitation to our digital products and services.  These will always be listed in the release notes for our digital products.  It may include, for example, ‘User Comment’ – an image not having a text alternative.

We monitor feedback frequently and aim to repair issues within 14 days.  This may not always be possible, although we endeavour to do so.  If you encounter any issues like this, please use the contact details above.

Assessment Approach

Sciensus has assessed its accessibility in line with the W3C WCAG 2.1 A, AA and AAA standards.  This has been done via external review.

Technical Specification relevant to Sciensus Intouch Mobile Application only

Accessibility of Sciensus digital products relies on the following technologies to work with the particular combination of firmware and accessibility settings on your mobile device or tablet.

  • React-Native Javascript Library
  • TypeScript
  • HTML

Compatibility relevant to Sciensus Intouch Mobile Application only

Sciensus Intouch App is designed to work on iOS and Android phones, as well as iOS and Android Tablets.  It is not compatible with Symbian OS and must be downloaded from the relevant App Store.  It is not available as a WebApp.

Conformance standard

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. We strive for WCAG 2.1 Level AA conformance on the Sciensus Intouch App. In addition, we also exceed this in some cases and are working towards Level AAA success criteria. As a result of the platform being constantly in development, some areas may not consistently reflect adherence to this standard. We are working towards it and will do whatever we can to adhere.


We follow strict guidelines in our testing approach. These include, but are not limited to functional testing, compatibility testing, security testing, penetration testing and performance testing. Our approach is industry leading, and a heavy focus is placed on user experience.

We develop our platform in an iterative way, with stringent checks made during the development life cycle ensuring only the best possible experience makes it to our end users. Sometimes a known issue is released with a version of the app. This will be small and affect very few users. These will be listed in the release notes of the version of the app in the iOS App Store and the Google Play Store.

Formal approval of this Accessibility Statement

This accessibility statement is approved by Sciensus Pharma Services Limited.  IT Department, Head of Digital Solutions.

Formal Complaints

We aim to respond to accessibility feedback within 2 working days and aim to provide a solution within 20 days.  You are entitled to escalate a complaint to the relevant national body, should you not be satisfied with our approach or response.