Jackie stepped into the role of Human Resources Director in 2013, bringing over 40 years’ experience in a variety of senior HR roles within businesses such as Lex, RAC, Aviva, HomeServe, and the National Trust. Jackie leads our people function, driving initiatives that support the organisation’s long-term goals and ensure alignment with its strategic direction. Jackie’s leadership spans key areas including talent management; leadership development; organisational change programmes, diversity, equity and inclusion (DEI); and colleague engagement. Jackie’s passion lies in building inclusive, high-performing cultures where people can thrive and contribute to sustained success.