We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

Our Christmas and New Year opening times

Ensuring patients receive a timely delivery of their medication is our priority and with the festive season just around the corner, we want to provide details of our opening times and delivery arrangements.

So that we can continue to provide the highest level of service expected over that period, while also enabling our colleagues to enjoy some extended time with their friends and families, our planned opening times will be as follows:


Thu 23 Dec Fri 24 Dec Sat 25 Dec Sun 26 Dec Mon 27 Dec Tue 28 Dec
Customer Service 8am – 8pm 8am – 6pm Closed Closed 8am – 4:30pm 8am – 4:30pm
Deliveries 8am – 8pm 8am – 6pm No deliveries No deliveries No deliveries No deliveries


Wed 29 Dec Thu 30 Dec Fri 31 Dec Sat 01 Jan Sun 02 Jan Mon 03 Jan
Customer Service 8am – 8pm 8am-8pm 8am – 6pm Closed 8am – 4:30pm 8am – 4:30pm
Deliveries 8am – 8pm 8am – 8pm 8am – 6pm No deliveries No deliveries No deliveries


If your regular delivery is due on one of the festive holiday dates, we will contact you with plenty of time to arrange an alternative delivery date. It is important that if you are not going to be home to receive your delivery, that you contact us as soon as possible to arrange an alternative delivery slot.

You can contact us via:

Live chat: by visiting sciensus.com and clicking on the chat icon at the bottom of our webpage.

Phone: 0333 103 9499

Email: generalenquiries@sciensus.com

If you have an emergency or are concerned about running out of medication when our offices are closed, please contact your referring centre.