Our annual satisfaction survey is now open until April 25, so please don’t delay as your feedback is important.  The survey is the opportunity for patients, parents, or carers to tell us how we’re doing. Invites have now been sent by email and SMS from Iqvia, an independent organisation.  To find out more click here

Easter bank holiday opening hours and delivery arrangements

Ensuring patients receive a timely delivery of their medication is our priority and with the Easter bank holiday just around the corner, we want to provide details of our opening times and delivery arrangements.


It’s important for us to ensure that you continue to receive a high level of service over this period, while also enabling our colleagues to enjoy some extended time with their friends and families, so please find below our planned opening hours:


Thu 06 Apr Fri 07 Apr Sat 08 Apr Sun 09 Apr Mon 10 Apr Tue 11 Apr
Customer Service 8am – 6pm 8am – 16:30 8am – 1pm Closed 8am – 16:30 8am – 6pm
Deliveries 8am – 9pm 8am – 6pm 8am – 6pm No deliveries 8am – 6pm 8am – 9pm


If your regular delivery is due on one of the Bank holiday dates, we will contact you with plenty of time to arrange an alternative delivery date. It is important that if you are not going to be home to receive your delivery, that you contact us as soon as possible to arrange an alternative delivery slot.


You can contact us via:

Phone: 0333 103 9499

Email: generalenquiries@sciensus.com


If you have an emergency or are concerned about running out of medication when our offices are closed, please contact your referring centre.