We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue. https://www.sciensus.com/help/help-and-support/#patient-contact

Christmas and New Year opening hours and delivery arrangements

Ensuring a timely delivery of medication to patients is our priority and, with the Christmas and New Year bank holiday just around the corner, this requires precise planning.

 

It’s important for us to ensure that you continue to receive a high level of service over this period, while also enabling our colleagues to enjoy some extended time with their friends and families, so please find below our planned opening hours:

Fri 23 Dec Sat 24 Dec Sun 25 Dec Mon 26 Dec Tue 27 Dec Wed 28 Dec
Customer Service 8am – 6pm 8am – 1pm Closed Closed 8am – 16:30 8am – 6pm
Deliveries 8am – 6pm 8am – 1pm No deliveries No deliveries No deliveries 8am – 9pm
Thu 29 Dec Fri 30 Dec Sat 31 Dec Sun 01 Jan Mon 02 Jan Tue 03 Jan
Customer Service 8am – 6pm 8am – 6pm 8am – 1pm Closed 8am – 16:30 8am – 6pm
Deliveries 8am – 9pm 8am – 6pm 8am – 1pm No deliveries No deliveries 8am – 9pm

You can contact us via:

Phone: 0333 103 9499

Email: generalenquiries@sciensus.com

If you have an emergency or are concerned about running out of medication when our offices are closed, please contact your referring centre.