Our annual satisfaction survey is now open until April 25, so please don’t delay as your feedback is important.  The survey is the opportunity for patients, parents, or carers to tell us how we’re doing. Invites have now been sent by email and SMS from Iqvia, an independent organisation.  To find out more click here

To help us deliver our service, we need you to please:
  • Provide accurate and complete personal information and inform us if anything changes
  • Answer data protection questions for us to confirm your identity
  • Inform us of your designated representatives (i.e., carers) whom we can communicate with on your behalf
  • Be at home (or alternative pre-arranged location) to receive your delivery or let us know if you are unable to be there to avoid delivery failures and medicine wastage
  • Ensure that you advise us of any special requirements to make your delivery (accessibility, animals to be aware of etc)
  • Keep medicines safe and secure and store as directed (either at room temperature or refrigerated)
  • Be available for any clinical appointment arranged with you; if you need to change the date of the visit, please inform us at least 48 hours in advance.
  • Look after any equipment that might be given to you as part of your care
  • Have blood tests when requested to do so
  • Share your feedback with us
  • Treat Sciensus employees courteously and respectfully. Our Zero Tolerance Policy includes aggression or threats made in person, over the phone, in written communications, and via digital platforms, including social media and any breaches of this policy may result in service provision being restricted or withdrawn.