If you wish to provide any formal feedback or raise a formal complaint, you can contact the Patient Advocacy Team by using the following channels:
Letter: FAO Sciensus Patient Advocacy Team, 107 Station Street, Burton on Trent, Staffordshire DE14 1SZ
Email: patientadvocacy@sciensus.com
Please provide us with your name, account information and details of the complaint.
What happens next?
Within 2 working days of your complaint being raised, we will send you an acknowledgement letter that lets you know your complaint has been escalated and is being investigated. Our dedicated team will review your complaint, complete a thorough investigation and issue you with a full response via letter within 20 working days.
What if I am not satisfied with my response?
In the event that you are not satisfied with the complaint response from us, we would ask that in the first instance you contact the Patient Advocacy Team. However, should you require further assistance, the following bodies may assist:
For complaints in England and Wales contact:
Health Service Ombudsman
email: www.ombudsman.org.uk/making-complaint
Phone: 0345 015 4033
For complaints in Scotland contact:
Care Inspectorate, Compass House, 11 Riverside Drive, Dundee DD1 4NY
Phone: 01382 207100 or 0345 600 9527
email: enquires@careinspectorate.com
For complaints in Northern Ireland contact:
The Regulation & Quality Improvement Authority, 9th Floor Riverside Tower, 5 Lanyon Place
Belfast BT1 3BT
Phone: 02890 517 500
email: info@rqia.org.uk
