With the increasingly positive news around the pandemic and the lifting of restrictions around the UK, we would, however, like to remind patients how they can continue to help us to help them. This means giving us as much notice as possible if you are not going to be in to accept an important scheduled medication delivery or a treatment visit by one of our clinicians.
If a delivery time arranged is not convenient, please contact us as soon as possible to discuss the options. By contacting us promptly, patients will be helping us to avoid unnecessary work and possible wastage of medication, by attending twice and we can continue to support as many people as possible.
Patients can contact us on live chat (access is via the chat icon available on this website), by phone or email to rearrange their delivery time.
For more information on deliveries, please see our Frequently Asked Questions page.
Patients should continue to take their regular medication as prescribed, provided they are symptom-free. Not taking medication as prescribed could cause exacerbation or flare-ups of current conditions. We remain in close contact with the NHS and referring centres and at no point should patients who are symptom-free miss doses of medication. If this position changes, we will update patients as soon as possible.
Further guidance for patients is available by visiting https://111.nhs.uk and https://www.gov.uk/coronavirus
Patients who feel unwell and who may have come into contact with the Covid–19 coronavirus should visit https://111.nhs.uk/ or their referring centre (consultant or clinical nurse specialist) for further advice. If patients are considering missing a dose this must always be agreed with the referring centre. Patients who are due to travel, please follow the advice of the UK government for the latest travel advice, restrictions and border rules.
If patients are receiving treatment for cancer and feel unwell, they are asked to call 0800 756 7589 where your call will be dealt with by one of our Nurse Advisors.
There is coronavirus information for health professionals on the UK Health Security Agency website HERE and the Department of Health and Social Care website HERE.
As more restrictions are lifted across the UK, we would like to remind patients to give us as much notice as possible if they are not going to be in to accept an important medication delivery, that has already been scheduled.
This means that if a delivery time arranged is not convenient, it is very important patients contact us with as much notice as possible to discuss the options. By contacting us as soon as possible, patients will be helping us to ensure our delivery teams don’t have unnecessary work by attending twice and we can continue to support as many people as possible during this time.
Patients can contact us on live chat (access is via the chat icon available on this website), by phone or email to rearrange their delivery time.
For more information on deliveries, please see our Frequently Asked Questions page.
It is very important that patients continue to take their regular medication as prescribed provided they are symptom-free. Not taking medication as prescribed could cause exacerbation or flare-ups of current conditions. We remain in close contact with the NHS and referring centres and at no point should patients who are symptom-free miss doses of medication. If this position changes, we will update patients as soon as possible.
Further guidance for patients is available by visiting https://111.nhs.uk/service/COVID-19/ and https://www.gov.uk/coronavirus
Patients who feel unwell, and may have come in contact with the Covid–19 / Coronavirus should visit https://111.nhs.uk/ or their referring centre (consultant or clinical nurse specialist) for further advice. If patients are considering missing a dose this must always be agreed with the referring centre. Patients who are due to travel, please follow the advice of the Department of Health and Social Care for the latest travel advice, restrictions and border rules.
If patients are receiving treatment for cancer and feel unwell, they are asked to call 0800 756 7589 where your call will be dealt with by the cancer team.
There is coronavirus information for health professionals on the NHS England website.
As additional national and local restrictions are now in place across the UK, we would like to remind patients to provide us with as much notice as possible if they are not going to be in to accept an important medication delivery, that has already been scheduled.
For those areas with lockdowns now, or about to be enforced, please be assured that your medicines deliveries from us will remain unaffected.
This means that if a delivery time which has already been arranged is now not convenient, it is very important that patients contact us with as much notice as possible to discuss the options. By contacting us as soon as possible, patients will be helping us to ensure our delivery teams don’t have unnecessary work by attending twice and we can continue to support as many patients as possible during this time.
How to rearrange a pre-scheduled delivery?
LIVE CHAT (the quickest way)- Patients can contact us on live chat (access is via the chat icon available on every page of this website) (Monday to Friday 8 am to 8 pm; weekends and bank holidays 8 am to 4:30 pm)
TELEPHONE – call us on: 0333 103 9499 – (Monday to Friday 8 am to 8 pm; weekends and bank holidays 8 am to 4:30 pm)
EMAIL – hahenquiries@hah.co.uk
For more information on deliveries, please see our Frequently Asked Questions page accessed on the yellow banner on this website.
It is very important that patients continue to take their regular medication as prescribed provided they are symptom-free. Not taking medication as prescribed could cause exacerbation or flare-ups of current conditions. We remain in close contact with the NHS and referring centres and at no point should patients who are symptom-free miss doses of medication. If this position changes, we will update patients as soon as possible.
Further guidance for patients is available by visiting https://111.nhs.uk/service/COVID-19/ and https://www.gov.uk/coronavirus
Patients who feel unwell and may have come into contact with the Covid–19 / Coronavirus should visit https://111.nhs.uk/ or their referring centre (consultant or clinical nurse specialist) for further advice. If patients are considering missing a dose this must always be agreed with the referring centre. Patients who are due to travel, please follow the advice of the Department of Health and Social Care for the latest travel advice, restrictions and border rules.
If patients are receiving treatment for cancer and feel unwell, they are asked to call 0800 756 7589 where your call will be dealt with by the cancer team.
There is coronavirus information for health professionals on the NHS England website.
Following our update, which we sent to patients and posted on our website in March, we wanted to provide some additional information which you may find useful.
Everyone across our business continues to pull out all the stops to ensure that there continues to be no impact to the delivery of your medicines and our nurse/clinician visits.
However, now that some lockdown restrictions are being lifted or eased, we are asking patients to make sure they are at home to receive their important medication delivery.
If the delivery time arranged is not convenient, it is very important patients contact us as soon as possible to discuss the options available. Patients can contact us by:
Live Chat (the quickest way to reach us) – this accessed via the chat icon which can be found at the bottom, right of our website http://www.sciensus.com – (Monday to Friday 8 am to 8 pm; weekends and bank holidays 8 am to 4:30 pm)
Telephone – call us on: 0333 103 9499 – (Monday to Friday 8 am to 8 pm; weekends and bank holidays 8 am to 4:30 pm)
Email – hahenquiries@hah.co.uk
By contacting us as soon as possible, patients will be helping us to ensure our delivery teams don’t have unnecessary work by attending twice and we can continue to support as many people as possible during this time.We are continuing to receive a number of general questions from patients through our Live Chat so we have created a list of Frequently Asked Questions (FAQs) on our website which you may find useful. This is updated frequently, so please do check this page before you contact us, as you may find the answer you are looking for.
In order to be able to contribute to the insights on COVID-19 and its effects on our patients, we will shortly be sending out a patient questionnaire by email. It simply asks some questions about your experience with COVID-19 and is quick to complete.
Finally, we’d like to say a heartfelt thank you for the great support that our colleagues have received from you and your loved ones over the past few months. We’ve received some inspirational, kind and truly heart-warming comments on our Live Chat, over the telephone and on social media sites – we are thankful to everyone who is taking the time to provide this uplifting feedback.
We will continue to do everything we can to continue to provide you with a safe, uninterrupted, service and will continue to monitor the situation on an hour by hour basis. Please check this website and social media channels (Twitter and Facebook) regularly for the most up to date information.
Thank you for all your support.
Darryn Gibson, Chief Executive Officer
Jonathan Asbridge, Chief Clinical Officer
In these unprecedented times, we want to provide you with the latest news and advice around our treatment and delivery services.
We know that some patients may have questions about the current situation and the continuation of our services. Therefore, on this page, you’ll find important information and updates from our Chief Executive and Chief Clinical Officer, along with some useful links to Government websites.
To further support you in finding the answer to some of the most common questions we are receiving currently, we have also included a set of Frequently Asked Questions. These will be updated on a regular basis so please do come back and check the page regularly.
We will also be posting updates on our social media pages so if you don’t currently follow us, you can do so here:
Important
Please remember that it’s very important that patients continue to take their regular medication as prescribed provided they are symptom-free. Not taking medication as prescribed could cause exacerbation or flare-ups of current conditions. We remain in close contact with the NHS and referring centres and at no point should patients who are symptom-free miss doses of medication. If this position changes, we will update patients as soon as possible.
The latest guidance available for patients can be found at https://111.nhs.uk/service/COVID-19
Patients who feel unwell, and may have come in contact with the COVID – 19 / Coronavirus, or have returned from one of the listed affected areas as per the Department Health and Social Care website should visit https://111.nhs.uk or their referring centre (consultant or clinical nurse specialist) for further advice. If patients are considering missing a dose this must be agreed with the referring centre.
However, if you are receiving treatment for cancer and feel unwell, please call 0800 756 7589 where your call will be dealt with by the cancer team.
Patients who are due to travel, please follow the advice of the Department of Health and Social Care for the latest travel advice and restrictions.
Useful links and resources
For more information and the latest Government guidance please visit:
