Our annual satisfaction survey is now open until April 25, so please don’t delay as your feedback is important.  The survey is the opportunity for patients, parents, or carers to tell us how we’re doing. Invites have now been sent by email and SMS from Iqvia, an independent organisation.  To find out more click here

Clinician services and visits

As part of your service, your referring clinician may have instructed us to provide clinician training to make sure you are fully supported and feel comfortable with your treatment.  This could include teaching you how to inject, important information about the medication itself, how to handle any side effects you may experience, and any other questions you might have.

For new patients, your first clinical visit will be arranged during our welcome call, and you will receive a text at 6pm the day before your visit with a 2 hour time window.

Our clinical operating hours are 8am until 6pm Monday to Friday.

Yes, the Sciensus clinician will talk you through all the information you need, including consent, the treatment environment, keeping you safe and all the details about your specific treatment.

The clinician will make sure your treatment pathway is followed according to your prescription and explain any potential side effects of your treatment. If anything has changed with how you feel after your last treatment, please tell your clinician.

Once established on treatment, you may wish to receive your visits at an alternative venue, such as where you work or study. Please discuss this with your clinician, giving us plenty of notice, ideally more than 7 days, so that we can assess if a different environment is suitable for your treatment.

If your child is receiving their treatment with Sciensus, they may choose to have their treatment at school/college (this will be agreed on an individual basis). Children are able to carry on with their school day but won’t be able to take part in physical activities while their treatment is in progress. The clinician will stay with your child while they are having treatment to make sure they are safe and well.

Where possible we try to maintain continuity of care by providing the same clinician to undertake your treatment.  However, to ensure you get the treatment you need when you need it, sometimes this may not be possible, and we will need to send an alternative clinician.

To keep you safe during your treatment at home, your Sciensus clinician will need access to a clean sink area to wash their hands thoroughly, and somewhere clean and clear to prepare your treatment. Protecting you from avoidable infections is very important to us, but we do need your help.

Hand hygiene is very important. Our clinicians carry soap and paper towels. They may also use alcohol rub at times during your treatment.

All you need to do ahead of your first visit is get your sharps bin and any other information received with your first delivery to hand.  Alternatively, the clinician will bring those items.

If your treatment is to be given by the clinician, they will administer the injection. At the end of the visit, the clinician will talk you through the next steps, your future treatment plan and will stay with you for at least 30 minutes after the injection to check for any side effects.

Intravenously means that the medication is given directly into your bloodstream through one of your veins. If this is the case, you may need a temporary intravenous needle inserted into one of your veins, usually into your arm or the back of your hand.

You may have a central venous access device, sometimes called a central line, already inserted by your referring hospital into one of your larger veins. Central lines will remain in place for the duration of your treatment and possibly longer if required. Either of these devices allow our clinicians to administer your intravenous treatment safely and effectively.


We ask that during your clinician visit you ensure that young children are supervised for the duration of the visit.  We ask that pets are not in the room and are secured safely as the clinician arrives and leaves. However, during long treatments pets are allowed into the room if they are well behaved.

If a child or vulnerable adult requires treatment, a responsible adult will also need to be present.

Staying hydrated and eating a well-balanced diet is an important part of keeping you well during treatment. Sometimes your treatment visit may run into meal times. It may be an idea to think ahead for food which could be eaten easily during your treatment.

If your treatment is of long duration, you may want to rest. You may want to talk or read a book. Your clinician is there to observe you during your treatment and to ensure you remain safe, therefore they will be with you the whole time, except when using the bathroom.