Buffer Stock - Frequently Asked Questions

We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

Important information about your medicines: The majority of patients receiving a service from Sciensus receive medicines on a regular basis, as requested by their referring centre. So that patients always have enough supply of their medicines, patients are required to have supplies in reserve to account for any unforeseen events. This is commonly called “buffer stock”. Buffer stock is provided to ensure that patients always have a supply of medicine which reduces the risk of a missed dose.

So that we can help patients have enough buffer stock, it is very important patients tell us how much “buffer stock” they have when we contact them. This ensures their next delivery can be made without patients using their buffer stock. Patients do however, have to rotate their buffer stock so it does not expire. This means the physical medicine making up buffer stock should always have longest expiry. Our teams will ask how much stock patients have so it is very important that patients give accurate information relating to stock they have left. Please read the following common question and answers about buffer stock.

During contact such as telephone calls, live chat or via the Sciensus Intouch App.

Yes, you should always use the medicine with shortest expiry date first.

When you receive your deliveries, check the expiry date of the medicine and use medicine with shortest expiry date first.  Longest expiry date medicines should be used to make up buffer stock.

Contact Sciensus immediately unless you have been informed to stop taking your medicine by your referring centre.

Please contact the Sciensus pharmacy team for further advice.