We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

The shape of things to come

Taking on the future, together.

We’ve been supporting patients in the comfort and convenience of their own home for 30 years. And it’s still the heart of what we do. But in today’s changing world, we can do, and be, so much more.

Which is why we’ve become Sciensus. The same friendly team, with a new name, logo, website and powerful, practical tools that put you in control of your health. There’s a lot happening, so let’s get you up to date…

The world is changing. Our digital lifestyles and new technology are bringing new possibilities and new ways for patients to take more control of their health. We want to provide the patients we serve with much more personalised or tailored knowledge, choice and convenience. After listening to patients we wanted a name that represented future possibilities rather than one that was outdated and limited in terms of our service scope.

In July 2021, Healthcare at Home changed its name to become Sciensus. This is also known as a rebrand.

We’ve chosen the name Sciensus because it better reflects the important scientific basis of our service and the forward thinking approach we have developed.

Our rebrand leaflet can be viewed here 

When we spoke to patients, they told us that:

  • They wanted to be firmly in control of how they managed their medication and supplies.
  • They valued the service we provide through medication deliveries, nurse visits and these were helping to keep them well.
  • They wanted more knowledge about their own condition, how to stay on track and find out more.
  • They wanted more choice in how they interacted with us, on their own terms and using more convenient channels.

And, they wanted more convenience so that they could get on with their lives. In response, we’ll be launching a new set of secure, simple-to-use digital tools, for those who would like to use them. These will make it easier to…

Manage your medicines and deliveries more efficiently
Connect , securely, with other patients and online support communities
And get in touch with us more quickly and easily.

During July 2021, our clinical teams and drivers started to wear new uniforms.

Our customer services team now have new email addresses, but we’ll be keeping the same telephone number and online live chat will be still be available as the quickest way to reach us.  Click here for information on how to contact us.

We’ve designed our new, comfortable uniforms with the help of our clinical and logistics colleagues. There’s an illustration of what they look like on this leaflet.

When you start a live chat or call us, we’ll introduce ourselves as Sciensus.  You’ll also  receive emails from new Sciensus addresses.

Later this year, we’ll be launching some great digital tools that will help you feel more in control of your medication, treatment and condition. They include a secure patient app which we’ve designed together with patients, so they’re genuinely helpful and easy to use.  Our new Sciensus Intouch app includes practical features like ordering medication, delivery updates and tracking information, as well as easy ways to access our team. If you wish, you can also use it to connect, securely, with other patients, like you, through recommended online support communities.

Our new Sciensus Intouch app will be made available to patients in phases, to make sure we’re getting it right for you.

When you start a live chat or call us, we’ll introduce ourselves as Sciensus.  You’ll also receive emails from new Sciensus addresses.

We are really excited about our rebrand and want to ensure you are up to date every step of the way. So that our teams can focus on supporting our patients, we would respectfully ask that you don’t call us if you have any questions about our rebrand. If you follow any of our social media channels, you’ll receive regular updates there too.

If you’ve already registered your interest in the app, we’ll send you an invitation as soon as it’s available for you. If you haven’t registered yet, you can do so here.