We are currently experiencing some technical issues with our inbound and outbound telephone lines which means that some patients may not be able to get through to our teams.  We are investigating this issue as a priority with our telephony provider.  During this time, we would ask that if patients need to contact us with an urgent enquiry, they use our contact form until we have resolved this issue.https://www.sciensus.com/help/help-and-support/#patient-contact

Our codes of conduct

Every one of us is here to provide personalised care and support, working sensitively and respectfully in partnership with you, so you can make the most of your medicines.

We promise:

To make every effort to keep to the dates and times we agree with you, because we understand how important that is. If we really can’t avoid making a change, we’ll explain why and keep you up to date with what’s happening. When we visit, we know we’re guests in your home, and we’ll always treat your property with care and respect. If we accidentally damage anything, we’ll arrange to have it repaired or reimburse you.

We’ll keep our mobile phones on silent while we’re with you, and we won’t make or receive any calls that aren’t about your care, unless it’s urgent. From time to time, we might ask whether someone else (such as a student) can come along when we visit. We’ll always ask you first and explain why. If you’re not comfortable, please let us know and we’ll respect your wishes, without it affecting your care.

Privacy information

Sciensus is a leading provider of clinical care out-of-hospital and we will always keep your personal information safe and secure. Everyone working for Sciensus has a legal and contractual duty to maintain the confidentiality of your personal information.

Accordingly, all our staff are trained on handling information securely and you can be assured your information will be stored, managed and used with the greatest of care.  View our Privacy Policy here or if you would like a printed copy please contact our Information Governance and Security team either by email at infogov@sciensus.com or by phone at 0800 917 4980.


Safeguarding is a term used to describe the measures taken to ensure the health, wellbeing and human rights of individuals. That’s why we’re committed to helping you, and every one of our patients, live free from harm, abuse and neglect – it’s a crucial part of the care we provide.

We provide all staff with safeguarding training, so they can recognise when people are at risk and to assess and escalate as needed to GPs, Adult/Children’s services and other professionals.

Start your journey

Find out more about Sciensus and all the ways we can support you